Items purchased at www.bondno9.com can be returned within 14 calendar days from the date of shipment.

 

To initiate a return, please email orders@bondno9.com with your name & order number. They will send a return/exchange form that is to be filled out & included in your return package. Please send back the unused or gently used products in their original packaging to the address listed below, along with the return form.

 

Bond No. 9

Ecommerce Returns & Exchanges

9 Bond Street

New York, NY 10012

 

If the above conditions are met, you will receive a refund for the returned products. Please note that the delivery costs won't be refunded.

Should you need further assistance please don't hesitate to call our E-Commerce Department at 646-284-9009 email orders@bondno9.com. We look forward to having you as a longtime customer. We hope you will continue to enjoy our NYC scents.

Sincerely, Bond No. 9 Customer Service